Frequently Asked Questions
Everything you need to know about your Rip Curl gear, orders, and the Ultimate Surfing Company.
How do I choose the right wetsuit size?
Wetsuits should fit like a second skin to keep you warm. We recommend using our detailed size chart which uses height, weight, and chest measurements. If you are between sizes, we suggest sizing up for comfort or staying true to size for maximum performance.
What is the warranty policy on Rip Curl watches and wetsuits?
We offer a world-class warranty: 3 years on stitching and 12 months on materials for wetsuits. Our watches include a 5-year warranty on movements and 2 years on waterproof seals from the date of purchase.
How long does shipping take for surfboards and large equipment?
Standard apparel orders ship within 3-5 business days. For surfboards and larger hardware, please allow 7-10 business days as these items require specialized handling and protective packaging to ensure they arrive in perfect condition.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all items in original, unworn condition with tags attached. Please note that for hygiene reasons, swimwear and underwear must have the protective seal intact.
How should I care for my wetsuit to make it last longer?
Always rinse your wetsuit with fresh water after every session, hang it to dry in the shade (never direct sunlight), and avoid using hangers that stretch the shoulders. Use a specialized wetsuit wash occasionally to maintain neoprene flexibility.
Do you offer international shipping?
Yes, Rip Curl ships to most countries worldwide. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your specific location.